A wide variety of support resources are available to answer your questions and to help you manage your site. Check our Online Tutorials below for step-by-step pictorial guides on the most commonly asked questions, including managing DNS settings at your registrar!

Your support requests will always be answered promptly, typically within the hour for email requests during business hours.

Existing clients may log in to the Client Care System for full access to our FAQ, Support Desk, and other support tools. You may also log in directly from our home page. Our FAQ is also available from outside the Client Care System.

If you are unable to log in to the Client Care System, you may also email support@alternahost.com for assistance

 

A super way to learn how to manage your site!  Click on any tutorial below to see a live movie tutorial in your browser that walks you through each step of the most common tasks!

Email Topics

• Create a POP Email Account
• Add an Account in Outlook Express
• Configure an Account in Outlook Express
• Create a Default Email Account
• Create an Email Auto-Responder
• Create an Email Forwarder
• Setting up NeoMail (webmail)

Site Maintenance Topics

• Change Your CPanel Password
• Change Your CPanel Contact Email Address
• Backup Your Site
• Install FrontPage Extensions
• Using File Manager
• Add an FTP Account
• Create a Subdomain
• Fantastico (automatic script installer)

Database Topics

Create a MySQL Database
Using phpMyAdmin

Advanced Topics

• Using Index Manager
• Password Protect a Directory
• Activating Hotlink Protection
• Manage URL Redirects
• Create an Addon Domain
• Create a Parked Domain
• Create a Custom Error Page

DNS Tutorials -- For Major Registrars, listed alphabetically

(Don't see your registrar listed here?  Email support for help!)

• Update Your 000Domains DNS Information
• Update Your Dostster DNS Information
• Update Your DRAMS DNS Information
• Update Your ENOM DNS Information
• Update Your Firevision DNS Information
• Update Your GoDaddy DNS Information
• Update Your MelbourneIT DNS Information
• Update Your Namecheap DNS Information
• Update Your NetworkSolutions DNS Information
• Update Your OpenSRS Information
• Update Your PlanetDomain DNS Information
• Update Your Register.com DNS Information
• Update Your Stargate DNS Information